Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators
Georgia J. Kosmoski
168 pages, Hardcover
ISBN: 141291339X
ISBN13:
Language: English
Publish: 1109318400000
Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.