A Practical Guide to Knowledge Management

An expert but jargon-free guide enablea you to manage the knowledge in your organization successfully–to identify, gather and use that knowledge to maximum advantage.

Organize and manage all your knowledge resources properly and you increase productivity; reduce expensive mistakes; achieve your objectives more quickly; differentiate yourselves from others. This is a no-nonsense explanation of what KM is, what it can do for your organization and what you need to know and do. It includes four detailed checklists and three in-depth case studies.