Communication in Crisis and Hostage Negotiations: Practical Communication Techniques, Strategems, and Strategies for Law Enforcement, Corrections, and Emergency Service Personnel in Managing Critical Incidents

A psychological consultant for the Louisville, Kentucky police, Slatkin presents a sourcebook for basic and advanced communication techniques and negotiation strategies, not, he emphasizes, a comprehensive text of crisis and hostage negotiation. The focus is on the approaches, stratagems, and techniques that negotiators can use when approaching and managing difficult people in difficult circumstances. The plastic claw binding lays flat on the hood of the patrol car for quick reference, but there is no index. Annotation ©2004 Book News, Inc., Portland, OR