From Managing to Empowering: An Action Guide to Developing Winning Facilitation Skills

For managers, supervisors, trainers, consultants – anyone who wants to make empowerment a reality – this book is a must. Filled with a wealth of checklists, guidelines, assessments, and hands-on exercises, this interactive guide explores the role of the facilitator and presents techniques for assessing and improving your own facilitation skills. From Managing to Empowering enables you Assess your own response style and readiness for the paradigm shift from parent-child to adult-adult relationships in the workplace.
Use 36 skills and techniques for sharpening your discussion leadership ability.
Sharpen your skills in phrasing questions, listening analytically, and resolving conflict.
Identify the 12 key responsibilities of a group facilitator and the tools for accomplishing each.
Take inventory of 35 key issues affecting the success of your work team efforts.
Learn how to deal effectively with disruptive group members.
Follow a six-step problem-solving process in diagnosing performance deficiencies.
Prepare a decision matrix when faced with complex decisions.
Evaluate your proficiency on the 20 “process skills” for facilitators.