Front Office Management and Operations
Patricia M. Deveau
362 pages, Hardcover
ISBN: 0133341453
ISBN13:
Language: English
Publish: October 19, 1995
Front Office Management and Operations describes the operations and procedures involved in managing the Front Office area of a hotel/lodging establishment. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text.