The Art of Veterinary Practice: A Guide to Client Communication

The Art of Veterinary Practice is the first book designed to help students and practitioners communicate more effectively with their clients and colleagues about the complex and emotional client-patient relationship. Written in a reader-friendly style, and drawing on interviews with thousands of clients and veterinarians, the text discuses how owners and veterinarians relate to animals as well as to each other in a wide variety of practice situations. The author examines the financial, life-style, physical, and emotional limits of clients and points out how these may affect treatment and communication. The book also delves into the practical and emotional aspects of referrals, alternative therapies, animal rights, critically ill or injured animals, death, euthanasia, and practitioner burnout. Coming to terms with these issues will enable a veterinarian to respond in a consistent, caring, and professional manner under even the most trying circumstances.