The Essential Guide to Knowledge Management: E-Business and Crm Applications
Amrit Tiwana
315 pages, Paperback
ISBN: 0130320005
ISBN13:
Language: English
Publish: January 1, 2000
A real-world guide to the essential principles of knowledge management. Shows how KM and CRM technologies work, and how they impact the IT infrastructure. Also shows how to use team-building and goal-setting exercises to create excellent KM/CRM projects, and how to align e-business strategy and technology choices. Softcover. Knowledge management.